Privacy Policy – Stake Game Pakistan

Stake Game ("we", "us", "the Platform") operates the online gaming website accessible at stakegame.ws. For the purposes of this Privacy Policy, Stake Game is the data controller — meaning we are responsible for deciding how your personal information is collected and used.

This Privacy Policy applies to all personal data collected through your use of the Stake Game website, including your account registration, deposits and withdrawals in PKR, game play, customer support interactions, and any promotional communications you receive from us.

By registering an account or using any part of Stake Game, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the platform. You may contact us at any time with privacy questions — our contact details are in Section 14 of this policy.

Stake Game collects personal data in several different ways depending on how you interact with the platform. Here is a complete breakdown of the categories of information we collect and the circumstances under which we collect them:

We only collect the data that is genuinely necessary for the purpose stated. We do not collect data speculatively or build data profiles beyond what is needed to operate Stake Game safely and fairly.

Stake Game uses your personal data only for specific, legitimate purposes. We do not use your data in ways you would not reasonably expect. The following table sets out each purpose, the legal basis on which we process the data, and which categories of data are involved:

• Account creation and management: We use your identity and contact data to create and maintain your Stake Game account, verify your identity, and communicate important account information to you.
• Processing PKR deposits and withdrawals: Financial data is used to process your transactions via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT bank transfers, and card payments. Every transaction is logged for your record and for our financial compliance obligations.
• Game delivery and fairness: Gaming data is collected to deliver games, calculate and credit winnings, maintain game integrity, and resolve any disputes about game outcomes.
• Fraud prevention and security: Technical data, gaming data, and financial data are all used in our fraud detection systems. This includes detecting multi-accounting, bonus abuse, money laundering patterns, and unauthorised account access.
• Responsible gaming compliance: Your gaming history and usage patterns are used to power responsible gaming tools including deposit limits, session timers, and self-exclusion. Stake Game has a legal and ethical obligation to monitor for signs of problem gaming and intervene where necessary.
• Customer support: Communications data is retained so that our support team has full context when assisting you, and so that we can review support interactions for quality and training purposes.
• Platform improvement: Usage and technical data — in aggregated, anonymised form — is used to improve Stake Game's design, performance, and game offering. Individual players are not identifiable in these analyses.
• Marketing communications: If you have opted in to receive promotional communications, your contact data is used to send you relevant offers, bonuses, and platform news. See Section 11 for full details on how to opt out at any time.

Stake Game handles financial data with particular care given its sensitivity. All PKR transactions — deposits via JazzCash, Easypaisa, NayaPay, SadaPay, IBFT, Visa, and Mastercard, as well as withdrawal requests — are recorded and stored securely.

Card payment data (card numbers, CVV, expiry dates) is never stored on Stake Game's own servers. Card transactions are processed through PCI-DSS compliant payment gateways. Stake Game receives only a tokenised reference confirming that a transaction was completed — not your full card details.

Mobile wallet transactions via JazzCash and Easypaisa are processed through the respective providers' APIs. Stake Game stores the mobile wallet number associated with your account for the purpose of processing withdrawals and verifying that deposits come from an account in your name — as required by our anti-money laundering obligations.

Transaction history — amounts, timestamps, payment methods, and status — is retained in your account history and in our financial records. You can view your full transaction history at any time from your Stake Game account. If you require a formal transaction statement, contact our support team.

Stake Game uses cookies and similar tracking technologies on its website to ensure the platform works correctly, to analyse how it is used, and to improve the experience for players. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain personally identifiable information on their own — they contain identifiers that help the platform recognise your browser across sessions.

The cookies Stake Game uses fall into the following categories:

• Essential cookies are required for the platform to function. They maintain your login session, remember your language and display preferences, and ensure security features work correctly. These cannot be disabled without preventing core functionality.
• Analytics cookies help us understand how players use Stake Game — which pages are popular, where players spend most time, and where they encounter difficulties. This data is collected in aggregate and anonymised form.
• Marketing cookies allow us to understand which promotional channels brought players to Stake Game and to measure the effectiveness of campaigns. If you arrived at Stake Game via a partner link, a cookie records this for attribution purposes.

You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse or delete cookies. Note that disabling essential cookies will affect your ability to use Stake Game, including logging into your account.

Stake Game shares your personal data only with parties who genuinely need it to provide services to you or to fulfil our legal obligations. We do not share data with third parties for their own commercial purposes. The categories of recipients are as follows:

• Payment processors: JazzCash, Easypaisa, NayaPay, SadaPay, and card payment gateway providers receive the financial data necessary to process your transactions. These providers are bound by their own privacy obligations and process data only on our instruction.
• Game providers: Third-party game studios whose games are available at Stake Game may receive your player ID and session data to deliver game functionality, calculate outcomes, and maintain game integrity. They do not receive your identity or financial data.
• Identity verification providers: When KYC verification is required, your identity documents may be processed by a specialist verification service. These providers are contractually bound to process your documents only for verification purposes and to delete them once verification is complete.
• Fraud prevention services: Aggregated and anonymised transaction data may be shared with fraud detection systems to identify patterns of suspicious activity across the industry.
• Legal and regulatory authorities: Stake Game will disclose personal data to law enforcement agencies, regulatory bodies, or financial intelligence units where we are legally required to do so — for example, in connection with anti-money laundering investigations or court orders. We will notify you of such disclosures where we are legally permitted to do so.
• Professional advisers: Lawyers, auditors, and accountants engaged by Stake Game may have access to relevant data in the course of their professional duties. All such advisers are bound by professional confidentiality obligations.

Stake Game implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security measures include:

• Encryption in transit: All data transmitted between your browser and Stake Game is encrypted using TLS (Transport Layer Security). Look for the padlock symbol and "https" in your browser address bar when using the platform.
• Encryption at rest: Sensitive personal data stored in our databases — including identity documents and financial references — is encrypted at rest using industry-standard encryption protocols.
• Access controls: Access to personal data within Stake Game is restricted on a need-to-know basis. Staff members can only access the data necessary for their specific role. All access is logged and audited.
• Two-factor authentication: Internal systems at Stake Game require multi-factor authentication. We also offer two-factor authentication to players for their own accounts.
• Regular security audits: Our platform undergoes regular security reviews and penetration testing conducted by qualified third-party security firms.
• Incident response: In the event of a data breach, Stake Game has a documented incident response procedure. Affected players will be notified promptly if their data is compromised in a manner that poses a risk to them.

While Stake Game takes every reasonable measure to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, do not share your credentials, and contact us immediately if you suspect unauthorised activity on your account.

Stake Game retains your personal data for as long as necessary to fulfil the purposes for which it was collected, subject to our legal and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the full duration of your account with Stake Game, plus five years following account closure to satisfy anti-money laundering and fraud prevention obligations.
• Transaction records: Financial transaction data is retained for seven years from the date of each transaction in compliance with financial record-keeping requirements.
• Identity documents: CNIC copies and verification documents are retained for five years following the completion of verification, or five years after account closure, whichever is later.
• Support communications: Customer support transcripts are retained for three years from the date of interaction to allow for dispute resolution and service quality review.
• Marketing data: If you have opted out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not inadvertently contact you again.
• Technical and usage data: Anonymised analytics data may be retained indefinitely. Personal identifiers within technical logs are deleted or anonymised within twelve months.

When data is no longer required, Stake Game deletes it securely. Paper documents are shredded; digital data is permanently deleted using methods that prevent recovery.

As a player at Stake Game, you have specific rights over your personal data. Here is a plain-language explanation of each right and how to exercise it:

To exercise any of these rights, contact our support team at support@stakegame.ws with the subject line "Data Rights Request". We will verify your identity before processing the request to protect your security. Responses are provided within 30 days. There is no charge for reasonable requests.

Stake Game is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. Our registration process includes an age confirmation step, and we reserve the right to request proof of age at any time.

If we discover or are notified that personal data has been collected from a person under 18, we will immediately close the associated account, forfeit any balances held, and delete all personal data associated with that account from our systems without undue delay.

If you are a parent or guardian and believe that your child has registered an account at Stake Game, please contact us immediately at support@stakegame.ws so we can take immediate action. We take the protection of minors very seriously and will always prioritise swift action in such cases.

Stake Game may send you promotional communications about new games, bonuses, PSL betting markets, and platform features. We will only do this if you have opted in to receive such communications during registration or through your account settings.

Marketing communications from Stake Game may be sent via SMS to your registered mobile number, via email, or via WhatsApp. Each communication will include a clear opt-out mechanism — a reply "STOP" option for SMS, an unsubscribe link for email, or a block/opt-out instruction for WhatsApp messages.

If you opt out of marketing communications, we will stop sending them within a reasonable period. Please note that opting out of marketing communications does not prevent us from sending you essential transactional messages about your account — such as deposit confirmations, withdrawal notifications, security alerts, and responsible gaming communications. These are sent regardless of your marketing preferences because they relate to your account and financial activity.

You can manage your communication preferences at any time from your Stake Game account settings or by contacting support at support@stakegame.ws.

The Stake Game platform integrates with third-party services to deliver core functionality — including payment providers, game studios, and identity verification services. Each of these third parties operates under their own privacy policies and data protection practices, which are separate from and independent of this Privacy Policy.

When you use a payment service such as JazzCash or Easypaisa to deposit or withdraw funds, you are also subject to that provider's privacy policy. Stake Game encourages you to review the privacy policies of any third-party services you use in connection with your Stake Game account.

Stake Game is not responsible for the privacy practices of third-party services, even where those services are integrated into the Stake Game platform. Our responsibility extends to how we handle data received from or shared with third parties on your behalf, but not to the internal data handling practices of those parties.

Stake Game may update this Privacy Policy from time to time to reflect changes in our data processing practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

Where changes are material — meaning they significantly affect how we use your personal data or your rights over it — we will notify you via your registered email address or via an on-platform notification before the changes take effect. Minor changes, such as clarifications or corrections, will be published without separate notification.

Your continued use of Stake Game following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you disagree with any changes, you should stop using the platform and contact support to request account closure.

Previous versions of this Privacy Policy are available upon request by contacting us at support@stakegame.ws.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a complaint about how Stake Game has handled your personal data, please contact our Data Protection team:

We will always try to resolve privacy concerns directly and promptly. If you are not satisfied with how we have handled a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.